The learner can raise an enquiry to the admission department for a designated training course via the official communication channels. The learner will be directed to the admission coordinator. The admission coordinator will request the required documents to verify learner eligibility for admission. The learner will receive a response from the admission coordinator within 3-5 days on the eligibility. The final admission approval is provided by the admission officer. Admission outcomes are sent to learners/clients on email.
Assessment results appeals can be raised by learners by completing the review and appeal form ( available on the website) to be sent on info@criticalways.com, no later than two weeks from the assessment date. The quality assurance team will receive the appeal and will re-send the outcome of appeal within 5 working days to the learner via email. If the learner is not satisfied with the appeal outcome; the learner can take the case to a stage 2 appeal, at least within 1 week from receiving the initial appeal outcome. Stage 2 cases will only be considered if learners can provide sufficient evidence that Agora Training Centre did not follow the required procedure and there is inconsideration of the provided evidences. The outcome of a Stage 2 appeal will be communicated to the appellant within 10 working days.